ACCOMMODATION TERMS

Scope of Application (Article 1)

  1. 1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. And any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
  2. 2. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions. 1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. And any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
  3. 3. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

Application for Accommodation Contracts (Article 2)

  1. 1. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
    1. (1) Name of the Guest(s).
    2. (2) Date of accommodation and estimated time of arrival.
    3. (3) Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed below).
    4. (4) Other particulars deemed necessary by the Hotel
  2. 2. In the case when the Guest requests, during the stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Conclusion of Accommodation Contracts, etc. (Article 3)

  1. 1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proven that the Hotel has not accepted the application.
  2. 2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the period of stay (or a period of three days for stays longer than three days) by the date specified by the Hotel.
  3. 3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
  4. 4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

Special Contracts Requiring No Accommodation Deposit (Article 4)

  1. 1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
  2. 2. In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.

Refusal of Accommodation Contracts (Article 5)

  1. 1. In any of the following cases, the Hotel may decline to conclude an Accommodation Contract:
    1. (1) When the application for accommodation does not conform with these Terms and Conditions.
    2. (2) When the Hotel is fully booked, and no room is available.
    3. (3) When the person applying for accommodation is deemed likely by the Hotel to behave in a manner that will contravene the laws or act against the public order or good morals in regard to the accommodation.
    4. (4) When the person applying for accommodation can be clearly identified by the Hotel as carrying an infectious disease.
    5. (5) When the Hotel determines that it has been requested to assume an unreasonable burden in regard to the accommodation.
    6. (6) When the Hotel is unable to provide accommodation due to natural calamities, breakdown of the facilities and/or other unavoidable causes.
    7. (7) When the provisions of Article 5 of the Akita Ordinance for the Enforcement of the Inns and Hotels Act apply.
  2. 2. The Hotel will not conclude an Accommodation Contract with the person applying for accommodation if the following apply or are deemed by the Hotel to apply:
    1. (1) When the applicant is affiliated with an organized crime group, a member of an organized crime group, a group related to organized crime, or other anti-social force.
    2. (2) When the applicant is affiliated with a corporation or other organization whose business activities are controlled by an organized crime group or member of an organized crime group.
    3. (3) When the Hotel deems that the Guest has behaved in the manner of an organized crime group or a member of an organized crime group, or in a similar manner.
    4. (4) When an act of violence, injury, threat, extortion, coercive and unreasonable demand, or any other act of a similar nature is observed.

Right to Cancel Accommodation Contracts by the Guest (Article 6)

  1. 1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
  2. 2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No. 1. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of cancellation charges in case of cancellation by the Guest.
  3. 3. In the case when the Guest does not appear by 8:00 p.m. of the accommodation date (2 hours after the expected time of arrival if the Hotel is notified of it) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

Cancellation of Accommodation Contracts by the Hotel (Article 7)

  1. 1. The Hotel may cancel an Accommodation Contract in any of the following cases:
    1. (1) When the Guest is deemed likely by the Hotel to behave in a manner that will contravene the laws or act against the public order or good morals in regard to the accommodation or is deemed to have behaved in such a manner.
    2. (2) When the Guest can be clearly identified by the Hotel as carrying an infectious disease.
    3. (3) When the Hotel determines that it has been requested to assume an unreasonable burden in regard to the accommodation.
    4. (4) When the hotel is unable to provide accommodation for reasons resulting from a natural calamity or other cause of force majeure.
    5. (5) When the provisions of Article 5 of the Akita Ordinance for the Enforcement of the Inns and Hotels Act apply.
    6. (6) When the Guest has smoked in bed, interfered with the fire extinguishing equipment, etc. or otherwise refuses to comply with prohibited matters (limited to matters required for fire prevention) in the Rules and Regulations stipulated by the Hotel.
  2. 2. When an Accommodation Contract is canceled by the Hotel in accordance with the previous paragraph, fees will not be charged for accommodation services, etc. not yet provided to the Guest.
  3. 3. The Hotel will cancel an Accommodation Contract in any of the following cases or if any of the following cases are deemed by the Hotel to apply:
    1. (1) When the Guest is affiliated with an organized crime group, a member of an organized crime group, a group related to organized crime, or other anti-social force.
    2. (2) When the Guest is affiliated with a corporation or other organization in which an organized crime group or member of an organized crime group plays an active part.
    3. (3) When the Hotel deems that the Guest has behaved in the manner of an organized crime group or a member of an organized crime group, or in a similar manner.
    4. (4) When an act of violence, injury, threat, extortion, coercive and unreasonable demand, or any other act of a similar nature is observed.

Registration (Article 8)

  1. 1. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation:
    1. (1) Name, age, gender, address and occupation of the Guest(s)
    2. (2) Nationality, passport number, and port and date of entry into Japan in the case of Guests of foreign nationality
    3. (3) Date and estimated time of departure
    4. (4) Other particulars deemed necessary by the Hotel
  2. 2. In the case when the Guest intends to pay the Accommodation Charges prescribed in Article 12 by any means other than cash, such as traveler’s checks, coupons or credit cards, these credentials shall be shown in advance at time of the registration prescribed in the preceding Paragraph.

Occupancy Hours of Guest Rooms (Article 9)

  1. 1. The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00 p.m. to 11:00 a.m. of the next day. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
  2. 2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, the following extra charges shall apply.
    1. (1) Up to four hours extra: 30% of the room charge
    2. (2) Up to seven hours extra: 50% of the room charge
    3. (3) More than seven hours extra: full room charge

Observance of Rules and Regulations (Article 10)

The Guest shall observe the Rules and Regulations established by and which are posted within the premises of the Hotel.

Hours of Operation (Article 11)

  1. 1. The business hours of the main facilities, etc. of the Hotel shall be as follows, with detailed business hours for other facilities, etc. provided on brochures, notices displayed on the Hotel premises, service directories provided in guest rooms, and other means.
    (1) Service hours for front reception & cashier, etc.:
     a. First floor hotel entrance: Open 24 hours
     b. Front reception: Open 24 hours
     c. Cashier: Open 24 hours
    (2) Breakfast, etc. service hours
    ■3F Restaurant “Dining Manyo”
    -11:00 a.m. - 10:30 p.m. (closed 2:00 p.m. - 5:00 p.m.)
    -3F Restaurant “Cuore”
    ■6:30 a.m. - 9:00 p.m. (breakfast buffet: 6:30 a.m. - 9:30 a.m.)
    *Last orders for each restaurant are to be made 30 minutes before closing time.
    ■Room service (Dining Manyo)
    -Dinner: 5:00 p.m. - 10:00 p.m.
  2. 2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable reasons. In such cases, Guests shall be informed by appropriate means.

Payment of Accommodation Charges (Article 12)

  1. 1. The breakdown and method of calculation of the Accommodation Charges, etc. to be paid by the Guest are as follows.
  2. 2. Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as traveler’s checks, coupons or credit cards accepted by the Hotel at the front desk at the time of departure of the Guest or upon request by the Hotel.
  3. 3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided by the Hotel.

Responsibilities of the Hotel (Article 13)

  1. 1. The Hotel shall compensate the Guest for any damages incurred as a result of the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in the case when such damage has been caused due to reasons not attributed to the Hotel.
  2. 2. The Hotel has received fire safety certification from the relevant authorities, and the Hotel is covered by Hotel Liability Insurance for unexpected fire and/or other disasters.

Handling when Unable to Provide Contracted Rooms (Article 14)

  1. 1. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
  2. 2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, the Hotel shall not pay compensation when the Hotel cannot provide accommodation due to causes not attributable to the Hotel.

Handling of Deposited Articles (Article 15)

  1. 1. The Hotel shall compensate the Guest for damages when loss, breakage or other damage is caused to goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred as a result of force majeure. However, when the Hotel has requested the Guest to report the nature and value of cash and valuables and the Guest has failed to do so, the Hotel shall compensate the Guest up to a maximum of 150,000 yen.
  2. 2. The Hotel shall compensate the Guest for damages when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to goods, cash or valuables that have been brought onto the premises of the Hotel by the Guest but have not been deposited at the front desk. However, for articles whose nature and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest up to a maximum of 150,000 yen, except in cases where the loss or damage was caused intentionally or by gross negligence on the part of the Hotel.

Storage of Baggage and/or Personal Effects of the Guest (Article 16)

  1. 1. When baggage belonging to the Guest arrives at the Hotel before accommodation is to be provided, the Hotel shall be liable to store it only in the case when such a request has been accepted by the Hotel. Baggage shall be handed over to the Guest at the front desk at the time of check-in.
  2. 2. If baggage or personal effects of the Guest have been left behind in the Hotel after the Guest has checked out, and the Hotel has identified the owner of such items, the Hotel shall contact the owner and request instructions. However, if no instructions are received from the owner, or the Hotel cannot identify the owner, the Hotel will store said items for a period of seven days, including the day on which they were found, after which they will be delivered to the nearest police station.
  3. 3. The Hotel’s liability in regard to the storage of Guest baggage and personal effects in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

Responsibility in Regard to Parking (Article 17)

The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot on the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, regardless of whether the vehicle key has been deposited with the Hotel or not. However, the Hotel shall compensate the Guest for damages caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.

Responsibility of the Guest (Article 18)

The Guest shall compensate the Hotel for damages caused through intention or negligence on the part of the Guest.

Total amount to be paid by the Guest

A service fee of 10% and consumption tax of 10% shall be added to the total amount to be paid by the Guest.
Further, in the event of any amendments made to taxation law, such amendments shall be reflected in the total amount.

Attached Table No. 1 Cancellation Charges (Ref. Paragraph 2 of Article 6)

Date notice of cancellation is received No show Check-in date 1 day prior to
check-in date
2 - 9 days prior to
check-in date
10 - 20 days prior to
check-in date
Individual Up to 14 guests 100 % 80 % 20 % - -
Group Between 15-99 guests 100 % 80 % 20 % 10 % -
100 or more guests 100 % 100 % 80 % 20 % 10 %

※この表は横にスクロールできます

(Note)
1. % indicates the percentage of the cancellation fee of the Basic Accommodation Charges.
2. When the number of days contracted is shortened, the cancellation charge for the first day shall be paid by the Guest regardless of the number of days shortened.
3. When part of a group booking (for 15 persons or more) is cancelled, cancellation charges shall not be charged for the number of persons equivalent to 10% of the number of persons booked (fractional amounts will be rounded up) as of 10 days prior to the occupancy (when accepted less than 10 days prior to the occupancy, the accepted date is applied).